Data Retention & Deletion

Last updated: 2026-03-12

This notice explains how Syzygy handles data retention and account deletion for Syzygy.

Where to request deletion

• In-app: account or settings surfaces include an account-deletion entry point.
• Web: https://syzygy.app/account/delete

What happens when you request deletion

After we verify that the request belongs to the account holder, we delete or irreversibly de-identify the account profile, entitlement state, trusted-device records, and service-side sync metadata linked to that account unless retention is legally required.

Where applicable, we also instruct service providers that process data on our behalf to delete corresponding account-linked data from their active systems.

What we may retain

Some information may be retained for a limited period where required for:

• security monitoring, abuse prevention, or fraud investigations;
• accounting, tax, audit, refund, or chargeback obligations;
• dispute resolution, legal claims, regulatory compliance, or lawful requests;
• backup integrity and disaster-recovery rotation cycles.

Where continued retention is required, we limit the retained data to the minimum reasonably necessary for that purpose.

What is not removed automatically from your devices

• Local clipboard history, cached previews, downloaded files, or exported content stored on your devices are not automatically removed from every device unless the app explicitly performs that action.
• You may need to clear local history, reset the app, revoke trusted devices, or uninstall the app manually on each device you used.
• Content previously exported or shared to external apps or services is controlled by those destinations, not by Syzygy.

Timing and confirmation

• We begin processing deletion requests after authentication or ownership verification.
• We complete deletion within a reasonable period, subject to technical and legal constraints.
• If continued retention is required, we restrict use of the retained data to the applicable retention purpose.

Subscription and billing reminders

• If your plan was purchased directly from us or activated through a license flow, account deletion does not automatically waive outstanding fees or reverse completed charges unless required by law or a separate refund policy applies.

Contact

For deletion questions or related privacy requests, contact support@syzygy.app.